Rialto Casino Privacy Policy
This Privacy Policy explains how Rialto Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services, contact support or otherwise interact with us. It is intended to help you understand our information practices and the choices available to you.
Rialto Casino is an online casino serving customers in the United Kingdom. Our services are intended for people aged 18 or over. By using the website, you acknowledge that you have read this policy. Where consent is required for a particular processing activity, we will request it in an appropriate manner.
Information We Collect
We collect information that is necessary to operate the casino, maintain account security, meet operational obligations and provide a reliable customer experience. The information we collect may vary depending on how you use our website.
Information you provide
- Account details, such as your name, date of birth, residential address, email address and telephone number.
- Login information and account preferences.
- Payment and withdrawal details, including relevant transaction information. Payment providers may process complete payment card or banking details directly.
- Identity and verification information where required to confirm your identity, age, location or eligibility to use the services.
- Messages, requests, complaints and other information you provide when contacting customer support.
- Information relating to responsible gambling preferences, limits, exclusions or other account controls you choose to use.
Information collected automatically
When you visit or use Rialto Casino, we may collect technical and usage information, including your IP address, browser type, device characteristics, operating system, language settings, referring pages, pages visited, session times and interactions with website features. We may also collect approximate location information derived from technical data, where this is needed for security or service availability purposes.
We may receive information from payment providers, identity verification services, fraud prevention providers and other business partners. Such information is used only for legitimate operational purposes and in accordance with applicable privacy requirements.
How We Use Information
Rialto Casino uses personal information for purposes connected with providing and managing the services. These purposes may include:
- Creating and administering your player account.
- Processing deposits, withdrawals and other account transactions.
- Confirming age, identity, account ownership and eligibility.
- Detecting and preventing fraud, money laundering, unauthorised access and other misuse.
- Protecting the integrity, availability and security of the website.
- Providing customer support and responding to questions or complaints.
- Personalising website content, remembering preferences and improving usability.
- Analysing website performance, service quality and customer trends.
- Managing responsible gambling features and communicating important account information.
- Sending service messages, including security notices, transaction updates and changes to account terms.
- Sending promotional communications where permitted and where you have not opted out or withdrawn consent.
- Establishing, exercising or defending legal rights and responding to lawful requests.
Depending on the circumstances, processing may be necessary to provide a service you request, comply with applicable obligations, protect legitimate business interests, prevent harm or act on the consent you have provided. You may withdraw consent for consent-based processing at any time, although this will not affect processing that took place before withdrawal.
Cookies and Similar Technologies
Rialto Casino uses cookies and similar technologies to make the website function, remember selected settings and understand how visitors use our services. A cookie is a small file stored on your device by a website. Some cookies are essential because they support login sessions, security controls, navigation and transaction functionality.
Other cookies may help us measure performance, identify technical problems, remember preferences or present content that is more relevant to you. Where applicable, non-essential technologies will be managed through available consent controls. You can also adjust cookie settings through your browser, but disabling essential cookies may affect account access or prevent parts of the website from working correctly.
Information collected through cookies may include device identifiers, session details, pages viewed and interaction data. Cookie settings can usually be reviewed or changed at any time using your browser controls or the consent tools made available on the website.
Data Sharing
We may share personal information with carefully selected service providers where sharing is required to operate Rialto Casino or protect our customers and business. These recipients may include:
- Payment processors and financial service providers.
- Identity, age and verification providers.
- Fraud prevention, risk management and security specialists.
- Technology, hosting, analytics, communications and customer support providers.
- Professional advisers, insurers, auditors and other authorised contractors.
Service providers are expected to handle information only for agreed purposes and to apply appropriate safeguards. We may also disclose information where necessary to comply with a valid legal process, protect the rights or safety of a person, investigate suspected misconduct, enforce our terms or support a corporate transaction such as a restructuring, merger or sale of assets.
We do not share personal information with third parties for their own unrelated marketing purposes unless this is clearly explained and permitted by applicable requirements.
Data Security
Rialto Casino uses reasonable technical and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure, loss or destruction. These measures may include access controls, authentication procedures, secure transmission methods, monitoring, staff guidance and supplier due diligence.
No website, network or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device and informing us promptly if you suspect that your account has been accessed without permission. We will take appropriate steps to investigate and respond to suspected security incidents.
Data Retention
We retain personal information for as long as it is reasonably required for the purposes described in this policy. The retention period depends on the type of information, the nature of our relationship with you, account activity, security considerations and any applicable record-keeping obligations.
When information is no longer needed, we may delete it, anonymise it or securely isolate it from routine use. Some information may remain in restricted backups for a limited period before being overwritten. Where an account is closed, certain records may be retained to resolve disputes, prevent repeat misuse, support financial reconciliation or meet applicable obligations.
Your Rights
Depending on your location and the circumstances of processing, you may have rights concerning your personal information. These may include the right to:
- Ask whether we hold personal information about you and request access to it.
- Request correction of inaccurate or incomplete information.
- Ask for deletion of information where there is no continuing reason for us to retain it.
- Request restriction of certain processing.
- Object to processing based on particular grounds, including some direct marketing activities.
- Request a portable copy of information you have provided where applicable.
- Withdraw consent where processing relies on your consent.
These rights are not absolute and may be subject to exceptions. For example, we may need to retain or continue using certain information for security, dispute resolution, fraud prevention or other legitimate purposes. We may ask for information to verify your identity before completing a request. If you are dissatisfied with how we handle a request, you may have the option to raise the matter with an appropriate privacy authority or other competent body.
Third-Party Services
The website may contain links, integrations or features supplied by third parties. These services may include payment facilities, verification tools, analytics, customer communications and social or promotional features. When you use a third-party service, that provider may collect and process information under its own privacy notice and terms.
Rialto Casino is not responsible for the privacy practices, content or security controls of independent third-party websites. We recommend reviewing the relevant provider information before submitting personal data through an external service. Information shared with a supplier on our behalf remains subject to contractual and operational controls appropriate to the service being provided.
International Transfers
Some suppliers or group service functions may process personal information in a country other than the United Kingdom. Where information is transferred internationally, we take steps intended to ensure that the transfer is handled securely and in accordance with applicable data protection requirements.
Depending on the destination and circumstances, safeguards may include an adequacy decision, approved contractual protections, recognised transfer mechanisms or another lawful basis. You may contact us for general information about the safeguards relevant to an international transfer, subject to security and confidentiality considerations.
Policy Updates
We may revise this Privacy Policy when our services, technology, suppliers or information practices change. The updated version will be published on the website with a revised effective date where appropriate. Material changes may also be communicated through the website, by email or through another suitable account notification.
We encourage you to review this page periodically. Continued use of Rialto Casino after an update takes effect will be subject to the revised policy, except where applicable requirements call for a different form of notice or consent.
Contact Information
If you have a privacy question, want to exercise a relevant information right or need clarification about this policy, please contact Rialto Casino at support@rialto-casino.uk. Please include enough detail for us to understand your request, but do not send passwords, full payment card numbers or other unnecessary sensitive information.
We may need to verify your identity before providing information or changing account data. We will aim to handle privacy enquiries in a timely and appropriate manner and may ask for additional details if they are needed to locate the relevant account or records.
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